Location: Aurangabad

Company: Alcon

Key Responsibilities

• Install equipment’s as per the standard Alcon protocol.
• Complete preventive maintenance routine as scheduled, as well as emergency calls.
• Minimize equipment down time  and equipment failure call back.
• Achieve service revenue targets as set by the management.
• Provide Customer’s satisfaction at all times.
• Complete SALSA reporting as per the guideline in a timely manner.
• Constantly support sales function with competitive edge of Alcon products.
• Value addition to Company’s image, Gain and Share Market information of products and its actual performance.
• Assist in the development of the associate Field service engineer

Key Performance Indicators

• Customer satisfaction
• Service sales growth
• SALSA data integrity

Competencies and Other Attributes

• Excellent technical skills to service , repair and maintain the equipments
• Excellent written and verbal communication skill
• Analytical skill
• Public Relations
• Conversant with IT/computer system

Qualifications/Skills/ Experience

Minimum Qualifications:

• B.E. or diploma in Electronics / Instrumentation / Biomedical
• English (Essential), Hindi, Local Language
• Field service experience of 2-3 years /fresh candidates can be considered depending on the merits