Location: Gurgaon

Company: Honeywell

Core Responsibilities: (Include but not limited to)

Capability to fault finding issues filtered by Partner, Hub or internal customers
Liaising with Product management and senior engineering specialists for problem resolution
Provide assistance to ensure product readiness for serviceability and reliability
Coordinate and manage internal Technical Support NPI and User Acceptance Testing
Provide advanced level escalation support to internal and external customers
Support the development of technical documentation and training
Maintain acceptable call evaluation requirement & KPIs
Develop FAQs, Technical Tips, and ‘How-To ’videos on Hardware and Software applications
Record all customer interactions into a CRM (Customer Relationship Management) Database
Ensure the safeguarding and efficient use of the Honeywell furnished materials and equipment
Actively participate in departmental activities and initiatives
Maintain acceptable call evaluation requirement
Maintain acceptable VOC KPI requirements
Qualifications:

· 2-5 years’ experience in technical role

· Bachelor’s degree in a technical related field (Electronics, Computer Science) or an equivalent and relevant combination of education and experience.

· Excellent communication skills (oral and written)

· Excellent interpersonal, organizational, and time management skills

· Ability to type at least 35 words per minute

· Previous experience with troubleshooting software or hardware

· Strong knowledge of Microsoft Operating Systems

· Strong knowledge of Microsoft Office

· Knowledge and experience with SQL

· Basic understanding of electronics concepts

· Experience with LAN/WAN network technologies

· A+ and/or Network+ certification